Shipping & Returns
Shipping Policy
Welcome to My Site's Shipping & Returns section. We are dedicated to providing you with the best shipping experience. Our shipping methods are efficient, and we ensure secure packaging to protect your items during transit. We offer competitive shipping costs to make your shopping experience even more enjoyable.
Feel free to reach out to us if you have any questions about our shipping process. We are here to help!
At My Site, we prioritize your satisfaction. If you have any concerns about our shipping policy, please contact us, and we will be happy to assist you.
Return & Exchange Policy
RETURNS
Sometimes you just have to return an item - we’ve all been there. We like to make the process simple!
Returns – Unopened Cases:
You can return any item as needed within 30 days of delivery. If a case of gloves has not been opened, you can return new, unopened cases within 30 days of delivery for a full refund of the returned cases, and we ask that you please cover the return shipping costs (this helps us give you the best pricing in the long run!). You should expect to receive your refund applied to your payment method within 3 business days of the cases being received at our return center. It may take a few extra days to show up on your credit card statement. If you need to return a case, please contact us at cs@nettoyershop.com, with your order number and product details. Please note that we only permit up to two returns per customer. Customer service is our passion, so we’re here to help return your items quickly and painlessly.
Returns – Opened Cases:
You can return any item as needed within 30 days of delivery. If a case of gloves has been opened, you can return the case of gloves with a restocking fee of $15 for each open case return and we ask that you please cover the return shipping costs (this helps us give you the best pricing in the long run!) – However, if you received an incorrect or damaged item, then the restocking fee will be waived, and all return shipping cost will be covered by us. Please contact us at cs@nettoyershop.com, with your order number and product details. Please note that we only permit up to two returns per customer. Customer service is our passion, so we’re here to help return your items quickly and painlessly.
EXCHANGES
You can exchange any item as needed within 30 days of delivery. A restocking fee of $15 will be applied to each case of gloves that has been opened. If you need to make an exchange for any reason, we’re happy to cover the return shipping costs for domestic orders only. Please note that we can only exchange a case of gloves for another case of gloves (or multiple cases, up to the number of cases originally ordered) one time per order, subject to adjustments for the difference in price for the new gloves. Contact us at cs@nettoyershop.com, with your order number and product details. Customer service is our passion, so we’re here to help exchange your items quickly and painlessly.
INCORRECT OR DAMAGED ITEMS
Unfortunately, it happens from time to time. If any item is incorrect, damaged, or missing from your shipment, we will do everything in our power to make it right!
* Please note any damage clearly on the delivery receipt before signing – or email us immediately after delivery at cs@nettoyershop.com, to let us know
* Contact us after receiving the delivery
* Keep the damaged packaging/product - we may ask you to take photos of it
* We will pay the return shipping costs if the return is a result of damage or our error. Please contact us at cs@nettoyershop.com, with your order number and product details and we'll get the ball rolling for you.
RETURN TO SENDER OR REFUSED DELIVERIES
For any shipment where the order has been refused or returned, Nettoyer Shop is not at fault, the order will be refunded minus the cost incurred shipping the product.